Tricap Residential ranks #44 out of the the top 100 companies with 10-24 communities.
The “Experience & Performance Intelligence Quotient (epIQ) Index” is a single performance
metric powered by verified ApartmentRatings & SatisFacts data, designed to be the most
authentic and actionable industry metric for renters and multifamily professionals alike.
Presented in an easily understood letter grade / report card format, the epIQ Index delivers the
resident experience and community performance data over a rolling 365 day period.
The epIQ Index is comprised of 4 primary categories, measured over the most recent 365 day
period and updated daily – meaning that every day is an opportunity to improve your community
& portfolio epIQ results.
Categories contributing to epIQ include:
● Renter Ratings: The average ratings from renter reviews and surveys
● Review Count: The # of reviews / unit compared to all other communities
● Mgr. Review Engagement: The % of reviews with manager responses
● Mgr. Review Reply Time: The average manager response time compared to all other communities
For additional detailed information about the epIQ Index, check out the epIQ Index page on the
SatisFacts website: https://www.satisfacts.com/epiq-index/